Effective Date: Sept. 6, 2025

1. Introduction

Your privacy matters to us at Boulanger’s Plumbing & Heating (“we,” “us,” or “our”). This Privacy Policy outlines how we collect, use, disclose, and protect information when you use our website and services. Your use of the site indicates your acceptance of this policy.

2. Information We Collect

• A. Personal Information You Provide

• • When you request a quote, schedule service, or contact us via forms, we may collect:
    • Name
    • Contact details (email, phone number, address)
    • Details about your service request (e.g., type of plumbing or HVAC issue)

• B. Automatically Collected & Log Data

• • We may gather non‑personal data such as:
    • IP address
    • Browser type and version
    • Pages visited and time spent on the site
    • Referring URLs and traffic patterns
    • Operating system and device information

3. How We Use Your Information

We use collected information to:

• Fulfill service requests and communicate with you
• Improve our website, offerings, and customer experience
• Administer our site and respond to inquiries or concerns
• Send you updates or promotional content (if you’ve opted in)

4. Cookies & Tracking Technologies

We use cookies and similar tools to:

• Enhance your browsing experience (e.g., maintain session state)
• Track site interaction and usage patterns
• You can opt to disable cookies via your browser settings, though this may impact site functionality.

5. Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may disclose information if required by law or in good faith belief that disclosure is necessary to:

• Comply with legal obligations or court orders
• Prevent harm or illegal activity
• Protect our rights, property, or the safety of others

6. Data Security

We implement reasonable security measures to safeguard your information during transmission and storage. While we strive to protect your data, no online system is entirely secure — so we cannot guarantee complete security.

7. External Links & Embedded Content

Our site may include links or embedded content from other websites (e.g., social media feeds). These third‑party services may collect information about your interactions as if you visited their site directly. We encourage you to review their privacy practices separately.

8. Children’s Privacy

Our services are not directed toward minors under 13. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete that data.

9. Updates to This Policy

We may revise this policy at any time. Any changes will be effective upon posting on this page, with an updated “Effective Date” noted above. Continued use of our site implies acceptance of the updated policy.

10. Contact Us

For questions or concerns about this Privacy Policy, please contact us at:

Boulanger’s Plumbing & Heating

373 Main Street, Easthampton, MA 01027

(413) 527‑3240